Privacy Policy

Jyomee ("we", "us") provides a digital payments and agent services platform through joymee.online. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, mobile application, or partner portal.

Technology and payment services may be operated or supported by Vizo Digital as the platform provider. Where Jyomee is your business brand, we process data to deliver services under that brand.

Last updated: 2026-06-11.

Account information: name, mobile number, email address, username, business details, and login credentials.

KYC and identity information: government ID details, business proofs, photographs, and documents you submit during onboarding or verification.

Payment and transaction data: recharge, DTH, bill payments, money transfer, cash-at-shop (AePS), wallet top-ups, commissions, balances, and transaction history.

Biometric data: fingerprint data used only for Aadhaar-enabled payment services (AePS), processed through authorised payment partners as required for the transaction.

Technical data: device type, IP address, browser or app version, and logs needed for security and fraud prevention.

To create and manage your account, authenticate you, and provide recharge, bill pay, DMT, AePS, PAN, and related financial services.

To complete KYC, comply with applicable laws, and prevent fraud or misuse.

To process wallet movements, commissions, and support requests.

To send service messages, OTPs, transaction alerts, and support responses.

To improve platform security, performance, and reliability.

We share data only as needed to deliver services with authorised partners such as payment aggregators, recharge and bill payment providers, banking and AePS partners, KYC verification providers, PAN service providers, financial product partners, cloud hosting, and email delivery services.

We do not sell your personal information. Partners are expected to handle data only for the purpose of providing the relevant service.

We keep account and transaction records for as long as your account is active and as required by applicable law, tax, audit, and payment regulations.

If you request account deletion, we will disable access and delete or anonymise personal data where permitted. Transaction, wallet, and KYC records may be retained when the law requires.

You may request access, correction, or deletion of your personal data subject to legal and regulatory obligations.

You may withdraw consent for optional communications where applicable. Some processing is required to provide regulated payment services.

To exercise your rights, contact us using the details below.

We use reasonable technical and organisational measures to protect your data, including access controls and encrypted connections. No method of transmission over the internet is completely secure.

Our services are intended for business users and adults aged 18 and above. We do not knowingly collect data from children.

For privacy questions or complaints, contact Jyomee support:

Email: ad4287704@gmail.com

Phone: 8766350249

Address: A-20 Parvesh Nagar Colony Mubarak Pur Dabas, North West Delhi, Delhi, 110081

If a detail above is not configured, use the contact information shown on our Contact page or login screen.