Refund Policy

Jyomee provides recharge, DTH, bill payment, money transfer, and related services through partner networks. This Refund Policy explains how failed or disputed transactions are handled.

Last updated: 2026-06-11.

When a provider confirms success, the service is considered delivered. Mobile recharge, DTH, and bill payments are generally non-refundable once credited to the customer account, except where the provider reverses the transaction.

If a transaction fails or remains pending beyond the provider timeout, the debited wallet amount is typically reversed automatically. If not reversed within a reasonable time, contact support with the order ID and transaction details.

Pending holds may remain until the provider sends a final status via API or webhook.

If you believe a duplicate debit or wrong amount occurred, raise a support request within 7 days with order ID, mobile or subscriber number, amount, date, and screenshot if available. We will verify with the provider.

Approved wallet top-ups are credited to your balance. Refunds for mistaken top-ups are handled case by case and may require bank reversal where funds were transferred offline.

Email ad4287704@gmail.com or call 8766350249 with your registered mobile, user ID, order ID, and issue description. We aim to respond within 2–5 business days.